Refund and Returns Policy

1. Cancellation and Refund Policy

1.1 Participant Cancellations:

• Cancellations must be submitted in writing via email to mountainparadiseindia@gmail.com
• Full Deposit Bookings:
  • If cancelled 21 days or more before the trek commences: 100% refund of the booking amount.
  • If cancelled within 14 days before the trek commences: 50% refund of the booking amount.
  • If cancelled less than 14 days before the trek commences: No refund.
• Pre-Booking Deposit (INR 1,000): Non-refundable under all circumstances.

1.2 Cancellations by Mountain Paradise India:

• In the event of cancellation by Mountain Paradise India due to uncontrollable circumstances (e.g., natural calamities, social unrest, government restrictions, or insufficient group size), participants will receive a trek voucher equivalent to the full booking amount.
• Trek vouchers are valid for 12 months from the date of issue and can be redeemed for the same or any other trek offered by Mountain Paradise India.
• No cash refunds will be issued for cancellations initiated by Mountain Paradise India unless otherwise specified.

1.3 Non-Refundable Items:

• Costs related to permits, third-party bookings, or administrative fees are non-refundable unless explicitly stated.